Refund Policy

When you are charged

Paid plans do not have a free trial. You are charged when you subscribe, and then at the start of each billing period until you cancel.

We email you 3 days before every renewal with the date and the amount.

7-day money-back guarantee

If you are not happy with a paid plan, you can get a full refund within 7 days of your first paid charge, whether you pay monthly or yearly. This guarantee can be used once per customer.

To ask for it, go to Account and choose Request a refund. We refund that first payment in full and end your plan right away, and your account moves to the Free plan. Your videos and scores stay, and files you already uploaded keep the deletion date they were given.

Refunds are issued by Polar, our merchant of record, to your original payment method. If we cannot process the refund automatically, we will process it within 2 business days.

Check packs (10 extra checks for $5.99) are covered by the same 7-day money-back guarantee only while none of their checks were used. Email [email protected] to ask. When a pack is refunded, its unused checks are removed from your account.

Later charges (renewals after your first paid month or year) are not refunded, but you can cancel at any time so you are not charged again. You can also email [email protected] if something went wrong.

Failed checks

Checks that fail never count toward your monthly limit. If a check gets stuck, we stop it after 10 minutes, give the check back and email you.

Your checks reset every month. On paid plans, unused monthly checks roll over into the next month only, then expire. Pack checks never expire.

How to cancel

Go to Account, choose Cancel plan, then Cancel at end of billing period. That is 2 clicks. Your plan stays active until the end of the period you paid for, and you are not charged again.